IMPORTANT DEBIT CARD
INFORMATION

Due to a recent increase in debit card fraud caused by a suspected breach at a merchant’s transaction processor, we must take extreme measures to prevent fraudulent transactions from posting to our members’ accounts.

Until further notice, any transactions being conducted at gas stations, pharmacies, supermarkets, liquor stores or discount stores will require you to press the ‘DEBIT’ key/button and insert your PIN (Personal Identification Number).

If you attempt a ‘CREDIT’ transaction and are declined, re-swipe your card and press the ‘DEBIT’ key/button and use your PIN.

We regret the inconvenience that this may cause you, but must take every possible measure to protect your accounts and the credit union’s assets.

Please monitor your accounts carefully via CU Online or Sentele 24 for any fraudulent transactions and notify us as soon as possible if you detect any unauthorized activity. You can monitor your DEFCU Visa credit card transactions as well by going to www.ezcardinfo.com.

Please be assured that if your account has been affected by these fraudulent transactions, the thieves do NOT have access to any of your checking account or personal information, only your Debit Card number. We will cancel any compromised cards and reissue new numbers.

We appreciate your cooperation in our efforts to thwart any future losses to the credit union.